I hope, when hired, I would have amazing experiences and learning and would be of value to your company, as well.” 4. XYZ Company is a place I see where I enhance my skills and improve myself.
She has been working there for a long time and I think I would, too. You have proper training, appealing benefits, and an amazing work environment. A close friend has worked here for years, and I have heard good things about your company. It’s better to be prepared and not let the company think you are only there for the money.Īn example in answering this is “I always wanted to interact with people, and being a call center is a great place to do what I love and earn at the same time. Don’t just say your company has the biggest compensation package or I don’t know.
Know their background, and you can ask agents or friends who are currently working here about their experiences. What you need to do is to research the company you are applying at. I believe what I’m applying for is a CSR where the goal is to listen to the customer’s concerns and give them the best solution to their problems.” 3. Or it could be outbound like a sales agent offering products of the company’s client. It can be inbound like being a customer service representative handling queries of complaints of the company’s clients. It’s also better if you know what position or type of agent you are applying for.įor example, “A Call center is an office that handles a large volume of calls. Search what is a call center on the internet, and you can say a reply based on your understanding. This is not only a job that makes you “speak English” or have graveyard shifts it’s more than that, and you should know. The interviewer wants to know what your basic knowledge of a call center is. I have no experience, but I thrive on learning and being of value to your company.” 2. Seeing that an opportunity from your company has opened, I took the chance and hope my dream will be fulfilled. I love talking and solving problems that’s why I wanted to be in a customer service representative job. Back in college, I was part of a speech group and was always elected as class representative. I recently graduated from ABC College with a Communication degree. “Make sure you’ve done your research on the company and look out for things that you can see make them stand out from their competitors as well as what skillsets you feel you can bring,” comments Ruban Selvanayagam of the UK’s fastest and number 1 homebuying group Property Solvers.įor fresh graduates, you could say, “I am (your name). Conclude your answer by telling the interviewer why you are applying for being a call center agent. Say things about your accomplishment, what have you learned, and what steps you’ve taken to do it. Start at a point in your life to your current situation. There are so many things to say about yourself but focus on important ones that could get you the job. This is one of the most common questions you will be asked in interviews, I have been asked by this a lot. If a customer is not happy with your answer, what will you do?ġ. What do you do when a customer is rude to you? What are the procedures you do when talking to a customer? If you were to rate yourself from 1 to 10 in communication skills, what would it be? What qualities do you think are fit for this job?
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